R. J. Chujandama Bendezú, A. E. Saldaña Vargas, and D. Troya Palomino, “Effect of service quality on customer satisfaction and loyalty in a hardware company in northeastern Peru”, Rev. cient. cienc. soc., vol. 7, pp. 01–09, Jul. 2025, doi: 10.53732/rccsociales/e70118.